- Company Name & Slogan: Affordable Ductworx
- Location: Newton, New Jersey, USA (serving Sussex, Morris, Warren, Bergen, Essex & Passaic Counties in NJ and Pike County, PA
- What does your company do? We professionally inspect and clean residential & commercial air systems (handler, A/C coil and ducting) and clothes dryer exhaust vents. We use the latest equipment available including a video inspection camera to show the customer before and after views of their systems.
- How did your company start and how did it grow? We started our company after having a nationally known company clean our home’s system. They offered a $200 “special” which grew to almost $1,000. Their special was nothing more than a bait & switch! Worst of all was the poor services they performed. Our air system was just as dirty when they left as it was when they arrived (we used our video system to inspect their work 2 months later). They also failed to perform the necessary steps to do the cleaning (as per their website). They also failed to clean-up after themselves. They were here for a total of 1.5 hours with 2 so called “technicians to service a 3,000 square foot home! We require over 6 hours to properly clean a system this size!! It was after this lesson that we decided to go into this service industry to help people to avoid this kind of scam!! Also, we don’t charge the exorbitant fees they charge and we perform the cleaning properly!!
- How did you do things before PayPanther and how has PayPanther helped today? We used a proprietary software program that cost over $300 plus monthly fees prior to finding Paypanther. The software was not able to be user defined for any fields, and our company’s logo and info was tiny on top of the pages. I spoke to the persons who had written the program but was unable to resolve the issues. I was looking for a more user friendly program for quotes, scheduling and invoicing when I found Paypanther. It was so easy to set up and use that I continued using it and dropped the other software! I love using Paypanther.
- What is your favorite thing about PayPanther? One if my favorite things is how easily Paypanther syncs the scheduling with my mobile device’s calendar!
What is one piece of advice you would offer other business owners in your industry?
I would recommend that others in my industry give their customers the services they are paying for and to use Paypanther for their invoicing! It saves me hours every month.
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